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Hence, if the superintendent is the person to whom the tenants are directed to communicate, and that superintendent fails to do what is required, then the remedy includes applications to the Landlord and Tenant Board and any agencies that may have jurisdiction (i.e. Interestingly, with respect to behaviours that that are contrary to the Residential Tenancies Act, tenants may indeed have recourse against the superintendent personally (more on that in another article at a later date).

Bad superintendents who are allowed to continue to manage buildings will often cause good tenants to give up in frustration and they hand in their notice of termination and move.

The building, in time will get a reputation, and as the good old tenants move out--less desirable new tenants will be allowed to move in---which causes more good tenants to move out.

The question then is what does the provide with respect to superintendents?

What little there is in the RTA, respecting superintendents, is set out in section 93 and 94 of the RTA.

The fact is that poor management and a bad superintendent can ruin a building for tenants who want a nice place to live and further, it can cause the building owner to suffer great financial losses in the investment in the building.